Privacy Policy

AX100 or Astrix Engineering Private Limited (including any affiliates and associate companies), (hereinafter referred to as “Company”, “Astrix”, “AX100”, “us”, “our,” or “we” and terms of similar meaning) is engaged in the business of connected intelligent devices.

This privacy policy, as amended from time to time (the “Privacy Policy”) outlines how your information (as defined hereinafter) will be collected, used, processed and shared in connection with your access to and/or use of our products and services as described in detail herein below. Additionally, this Privacy Policy forms part and parcel of our terms and conditions (“Terms and Conditions”) and limited warranty statement (“Limited Warranty Statement”) which is included therein by this reference and can be specifically accessed at respective product support page. The Privacy Policy applies only to information collected by us or our trusted and authorized partners and not to information collected offline or through the websites of our third party business partners or corporate affiliates, even if their websites or services/ skills are linked to our products and services. We recommend you (hereinafter referred to as “you”, “your”, “user”, “end-user”, “customer” as applicable) to review the respective privacy statements of all the third parties with whom you interact.

The terms (whether capitalized or not) which have been used herein but are not specifically defined shall have the same meaning as attributed to such term in the Terms and Conditions or the Limited Warranty Statement. The Terms and Conditions, the Limited Warranty Conditions and this Privacy Policy are to be interpreted harmoniously at all events.

As we update, improve, change and expand our products and services and in view of changing technology and legal requirements and compliances thereof, this Privacy Policy may change or be modified from time to time, so please refer back to it periodically as you will be deemed to be governed by the terms of such modified Privacy Policy, as it comes into effect from time to time. If we make a significant or material change in the way we use or share your personal information (as defined hereinafter), we shall notify you on any changes by suitable means. Your continued usage of our services, products, websites and application shall come under the purview of all the future changes this Privacy Policy will be subjected to.

We consider your privacy of utmost importance and appreciate your trust that we do so carefully and sensibly. For the purposes of clarity, we state that the following Privacy Policy of ours in intended to inform you about how we collect, store, transfer, disclose or process the information you share with us in respect to our services, products, website or application.

The use, access, installation or general exploration of our products and services states that you expressly consent to our and our trusted and authorized partners’ collection, storage, use, processing and disclosure of the information (as defined hereunder) in accordance with the terms of this Privacy Policy and the relevant Alexa or Google Assistant controlled virtual assistant’s specific terms and conditions, disclaimer statement(s) and privacy policy(I es), which may be updated/ modified from time to time and shall be available for periodic review by users at their respective websites. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

For the purposes of this Privacy Policy, we determine the type, purposes, conditions and means of processing of your Information as per regulations in force. For the purposes of clarity, this Privacy Policy published and provided to you herein is an electronic record, this electronic record is generated by a computer system and does not require your physical or digital signatures.

USER REPRESENTATIONS AND WARRANTIES

By using and accessing our website, products, services, web apps, mobile apps and other services/ skills, subscribing to user content and associated services, accessing our platforms and/ or by providing your information, you represent and warrant as follows:

1. You are of the legal age under the law applicable in the jurisdiction from where you access the abovementioned, services, accessing our platforms and/ or by providing your Information.
2. You have the lawful authority and capacity to contract and be bound by this Privacy Policy.
3. If you are accepting this Privacy Policy on behalf of a company, limited liability partnership or other legal entity, you have the authority to bind such entity to this Privacy Policy and, in such event, “you” and “your” as used in this Privacy Policy shall refer to such entity (if authorized by the Company).
4. You will comply with all laws and regulations applicable in your jurisdiction.
5. You shall provide accurate, current and complete information as may be prompted (i.e., registration and user account details) and maintain and undertake to update the same in respect of any changes.

SCOPE OF PRIVACY POLICY

This Privacy Policy encompasses the processing of your personal information shared via our products and services, including:

AX100’s product website(s) addressed as https://www.astrixengineering.com/ (“site” or “website”) and application,

1. Our Hardware product and parts/ components/accessories, including AX100 branded products (“products”).
2. Services, including software services, technical support and services accessible through our products, Mobile App and/ or website and application (“web app”).
3. Software you will download to your smartphone or tablet to access the product services (“mobile app”).

INFORMATION THAT WE GATHER

We collect certain personal, non-personal and other information and correspondences from you, as indicated below, that we consider necessary for you to access certain products and services (hereinafter collectively referred to as “information”):

The personal information we collect from users helps us personalize and regularly improve your experience and help us with basic information about Internet trends, number of users, website traffic, and related content with us. Personal information means information that is about any individual, or from which any individual is directly or indirectly identifiable. Personal information shall include all information that can be linked to a specific individual or used to identify any individual, such as (i) contact data (such as Your e-mail address, phone number and account details and password); (ii) demographic data (such as Your gender, Your date of birth, nationality, zip code); (iii) details of consents (records of consents given with the date and time and other relevant information); (iv) billing and payment information (as applicable); and (v) any and all details that may be necessary from the Customer (“personal information”). Please note that the above list is not an exhaustive list and is only an illustrative list.

We do not collect or otherwise process personal information about race, religion, sexual orientation or health or any other information that may be deemed to be sensitive under the relevant laws and regulations applicable in the relevant jurisdiction in the ordinary course of our business.

When browsing our website, you are not required to provide any personal information unless and until you choose to make a purchase or create an account

The user is free to share the information as per his/ her will. However, we shall clearly state, wherever applicable, if and why you must share your personal information and the consequences in failing to do so. Some services require specific personal information, failure to do so might prevent you from using the service in full capacity and its continuance thereof. We will not be liable and/or responsible for the denial of providing access to any products and services to you on account of inadequacy of information provided by you.

PERSONAL INFORMATION COLLECTED DIRECTLY FROM YOU

Log In/Registration

Initiating an account with us will require the user to provide certain key personal information which will be required for installation and registration with AX100 web apps and mobile apps which is only collected by us when you voluntarily submit it to us and provide consent thereof. For example, if you voluntarily and consensually request a product demo on the website, we consider the information we collect to confirm and process your request, update and respond to any questions you may have. The information collected is necessary or appropriate to fulfil the purpose of the visitor’s interaction with the website and mobile apps. Apart from basic personal information we might also collect information like age, gender, consumer habits, behaviors and patterns to further customize your experience with us. Users can choose not to supply certain information keeping in mind that it may prevent them from engaging in and accessing/ using certain website and mobile apps/ web apps related features. If you voluntarily initiate an account on our website by providing your personal information, we will receive the account information you share in order to ensure streamlined custom services and/or services you explicitly request. If required, we also share this information with certain intermediaries (such as trusted and authorized freight carriers, shipping companies and/ or product/service providers, etc.) to process and ship your order, engage your requests and otherwise provide products and services to you.

Correspondences

When you send emails or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our platform, products and other services. Further, the email address you provide for order processing (in relation to product(s) purchased), may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc, and you provide your express consent thereof.

Cookies

Cookies are stored strings of information used by websites on a user’s device. The information is shared by the browser to the website every time a user return. AX100 uses the automatic data tracking technologies like cookies and other tracking technologies in our products and services to help us track and identify visitors, map their website usage history, their interests, patterns and website access preferences. Visitors who wish to not share information via cookies can apt out of it by setting their browser to refuse cookies before using the website. Users should note that some functionalities might not be available if a user disables cookies. You may also choose to delete the cookies when and as you leave the website.

HOW IS THE INFORMATION USED?

The sole purpose of the use of your personal information shared by you is to provide you with a better product experience, continually improve the services offered by us and our website/ any of our platform and applications and smoothen your experience as a user. We may use your personal information shared to us for following purposes:

1. we may use the information to communicate with you to personalize and improve product and service experience and process and fulfil Your request (if any),
2. To improve our products/ devices, provide requisite upgrades and customizations and other associated services,
3. For analytics purpose to understand how our products and services are being used,
4. To ensure smooth functioning of our products and services and customer support to take continuous feedback in order to improve our existing services or provide our users with any specific customized service offered by our product,
5. To send marketing communications, product updates or special offers,
6. For safekeeping, safety, security and integrity of the Company, website, any platforms, applications and customers,
7. As and when required by laws and regulations or any government undertaking or judiciary process extending claim or jurisdiction over the Company or our associates,
8. To maintain your account with us and provide you with a customized service based on your preferences,
9. To enforce this Privacy Policy,
10. To contact you and to customize our communication with you and the marketing material/ advertisement we and our partners share with you,
11. To publish any testimonials or reviews that You may have provided on Our websites and other online platform,
12. Any other specific purpose in which case your consent will be asked prior to using your personal information, and
13. For any other purpose to give effect to the abovementioned.

LAWFUL BASIS FOR PROCESSING INFORMATION

As outlined in this Privacy Policy, we will not process your personal information without a lawful basis to do so and except for the purposes of legitimate business interest. We may process your personal information on the legal bases of: (i) consent (where We have obtained your prior, free, unambiguous, clear, indistinguishable, express consent to the processing; (ii) contract (if you have entered into an agreement with us and such processing is a necessary part thereof for the purposes of legitimate business interest); (iii) compliance with applicable laws; and/ or (iv) to protect the vital interests of any individual.

Further, we may also process certain personal information on the basis of the following legitimate business interests, provided that such interests are not overridden by your data protection and privacy rights and interests: (i) delivering the purchased products and services or other associated/ linked service requested by you; (ii) analyze and suggest if any other related product/ service shall be suitable for you to improve, personalize and customize your user experience; (iii) developing and continuing to develop, upgrade and improve our products and services, our website, our online and other platform(s), learning from your user/ media consumption behavior to better serve you and other users; (iv) helping us modify, upgrade, customize and/ or enhance our products and services, our website, our online and other platform(s) (online or otherwise), mobile app and web app, software, and its content(s)/ service(s), receiving insight as to what users like or dislike, prefer, their habits and patterns in respect of viewing or aspects thereof; and (v) providing a consistent and secure user experience in connection with our products and services, our website, our online and other platform(s), software and its content(s), any application, other associated/ linked services, mobile app and web app.

YOUR CONSENT

By using and accessing our products and services, subscribing to user content and associated services, creating your user account, accessing our website, platforms and/ or by providing your information, you consent to the collection, storing, retention (as per applicable laws), use and sharing of such information in accordance with this Privacy Policy. You specifically agree and consent to us collecting, storing, processing, transferring, retaining (as per applicable laws of India) and sharing information (including personal information) related to you with authorized third parties, our trusted partners and agents, service professionals including vendors for the purposes as set out in this Privacy Policy.